Don't Route Your Leads. Connect With Them.
Captiwate turns website visitors into conversations in seconds, not days.
Companies using Captiwate see 30% more demos booked in addition to their traditional routing systems.
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Feature Comparison
Both Captiwate and Chili Piper aim to improve your lead conversion process, but with fundamentally different approaches.
What’s emerged, however, is that there are two distinct ways to do this:
Connecting with your visitors while they're on your site
Complex routing systems that process leads after they've submitted forms
| Feature | Captiwate | Chili Piper |
|---|---|---|
| Website Visitor Identification | Intent Data & User Behavior | Phone only |
| Real-Time Engagement | Live Chat & Video Call Capabilities | Limited |
| Form Routing | SDR-to-AE Handoff | Complex Routing Rules |
| Pricing | From $250/month | From $1000 + $30 / user/month |
The first approach works best when lead response times and the human touch are absolutely crucial, with the caveat that they require human attention and resources.
The second approach works for companies with complex routing needs and multiple teams, but often introduces delays between visitor interest and human connection.
Why Choose Captiwate? Strike While the Iron is Hot
Real-Time Alerts
Our advanced system notifies your sales team the moment a high-value lead lands on your website.
Immediate Engagement
Connect with prospects instantly through call or chat while their interest is at its peak.
Higher Conversion Rates
Turn warm leads into hot opportunities with timely, personalized interactions.
The Human Touch in a Digital World
Personalized Approach
Equip your sales team with real-time visitor insights for truly tailored conversations.
Complex Sales Support
Perfect for high-value products and services that benefit from immediate expert guidance.
Build Lasting Relationships
Start meaningful conversations from the very first interaction.
When to Choose Chili Piper
Complex Routing Needs
Ideal for enterprises with multiple teams requiring sophisticated lead distribution rules.
Form-First Approach
Best for companies whose process requires collecting detailed information before human contact.
Multiple Product Lines
Designed for businesses with complex product offerings requiring specialized routing logic.
Pricing That Scales With Your Success
Not only do the two approaches differ, but the pricing does too.
While Chili Piper offers comprehensive routing features, their enterprise platform comes with enterprise pricing - especially at scale.
Captiwate might require more human attention, but the price allows you to start for free, and scales linearly, for a fraction of the cost.
| Captiwate | |
|---|---|
| Starter: | Free forever, up to 1,000 visitors |
| Startup: | $249/month |
| Enterprise: | $999/month |
| Chili Piper | |
|---|---|
| Starter: | Not available |
| Business: | $1,440/mo |
| Enterprise: | Custom |
Choose the Right Solution for Your Sales Strategy
If You Need
| Choose |
|---|
| Web-based, real-time video calls with high-value leads |
| Real-time alerts for high-intent visitors |
| Complex routing rules and logic |
| A solution for a large enterprise sales team |
Don't let another high-value prospect slip away. Start converting more leads with real-time, personalized engagement.